- Confirm that the user is signing in with the invited email address.
- Ask a company administrator to confirm that the user is active and has the required permissions.
- Try a private browser window and make sure the browser allows required cookies.
- If the problem continues, send Support the user email, company name, time of the attempt and the exact error.
Account & security
Login and access troubleshooting
Steps to check when a user cannot sign in or see the expected company or feature.