If you’re having trouble logging in or accessing your account, please work through the steps below.
1. Check Your Login Details
Make sure you’re using the correct email address associated with your account.
Confirm that you’re entering the correct password.
If needed, use the password reset option to create a new password.
2. Confirm Your Account Access
Ask your company administrator to confirm that:
Your user account is active.
You have the required permissions or access for the system or application.
Your email address is correctly associated with the company account.
3. Try a Fresh Browser Session
If your login details and permissions are correct:
Log out of all open sessions/screens where you are currently logged in.
Open a new browser window and try logging in again.
If the issue continues, try using a different browser.
Make sure your browser allows the required cookies for the application.
4. Contact Support
If you’re still unable to log in, send the following information to Support so they can investigate:
User email address
Company name
Date and time of the login attempt
Exact error message
Screenshot of the error, if available
Providing these details will help Support identify and resolve the issue more quickly.