Why Does My IRP5 Submission Show "No Data"?

If your IRP5 submission shows "No Data" when generating tax certificates for the relevant tax year, there are a few things you can check first.

1. Check your Filing Details

First, make sure that your Filing Details have been completed.

You can find your Filing Details by going to:

Payroll App > Submissions > Filing Details

Make sure your PAYE and UIF numbers are correctly entered and saved.

These details are important for your submissions and should be completed before generating your tax certificates.

2. Still showing "No Data"?

If you have already completed and updated your Filing Details, but your IRP5 submission still shows "No Data", please reach out to Support for further investigation.

Our Support team can check your account and investigate why no data is being returned for the selected tax year.

If everything is correct and you are still seeing "No Data", please contact Support for further assistance.