Contact supportKarbonPay Help Centre
Answers that help you move forward
Practical guidance for payroll, people, submissions, time and attendance, reports and platform access.Login and access troubleshooting
Steps to check when a user cannot sign in or see the expected company or feature.
Read guide →Company setupAdd and edit companies
Create a company record and maintain its setup details.
Read guide →Company setupAdd, edit and configure locations
Create locations, maintain filing details and upload a company logo.
Read guide →Company setupCompany setup: frequently asked questions
SDL exemption and making a newly added company available in the company selector.
Read guide →Employee setupEmployee setup: frequently asked questions
Add, edit, terminate, reinstate and move employees, and enable the Employee Portal.
Read guide →Employee setupManage employee records
Add employees individually or in bulk, maintain records, enable self-service and store documents.
Read guide →Getting startedHow to get the fastest help from KarbonPay
The details to include so our support team can diagnose and resolve your query quickly.
Read guide →IntegrationsXero integration: frequently asked questions
Post, resubmit and troubleshoot pay-run bills sent to Xero.
Read guide →PaymentsWhat to include in a payment or disbursement query
Information that helps us investigate payroll funding and beneficiary payment queries.
Read guide →PayrollPayroll: frequently asked questions
Public holidays, payslips, pay periods, pay types, directives and common payroll results.
Read guide →PayrollRun and complete payroll
Process payslips, complete pay runs, download bank files, handle loans and make bulk updates.
Read guide →PayrollWhat to include in a payroll calculation query
A checklist for questions about tax, earnings, deductions or net pay.
Read guide →ReportsGenerate and export reports
Filter report previews and export Excel, Word or other available formats.
Read guide →ReportsReport and export queries
How to describe a missing, incorrect or unexpected report result.
Read guide →SubmissionsComplete monthly and annual submissions
Complete EMP201 and UIF monthly work and prepare annual certificates and exports.
Read guide →SubmissionsSubmissions: frequently asked questions
e@syFile, EMP201, UIF, EMP501 and ETI questions.
Read guide →Time & AttendanceConfigure Time & Attendance policies
Set grace periods, photo and location controls, overtime rules and manual capture.
Read guide →Time & AttendanceCreate and assign shifts
Configure named shifts and assign a default shift to employees.
Read guide →Time & AttendanceEnable Time & Attendance
Register for Time & Attendance and accept its terms from the account screen.
Read guide →Time & AttendanceReview daily Time & Attendance
View, filter, amend and approve a day’s attendance data.
Read guide →Time & AttendanceSubmit attendance data to payroll
Review a pay period’s attendance data and send approved entries to the active pay run.
Read guide →Time & AttendanceTime & Attendance troubleshooting
Checks for clocking, location, photo and timesheet issues.
Read guide →Time offManage time-off requests and balances
Approve requests, view the calendar, record leave and adjust or take on balances.
Read guide →Time offTime off: frequently asked questions
Book, approve and configure time off, balances, policies and approvers.
Read guide →Users & accessAdd and edit users
Create user access and maintain assigned roles and details.
Read guide →Users & accessUsers and roles: frequently asked questions
Add users, resolve saving problems and understand KarbonPay user roles.
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